This Privacy Policy explains how we process and protect the personal data of users who browse www.avocadoreal.com, as well as those who make purchases or register on our website.

1st Data Controller

INGREDIENTES DEL SUR GROUP, S.L.
Tax ID: B01864248
Address: Calle Alonso de Aguilar, 49, 14920 – Aguilar de la Frontera, Córdoba (Spain)
Contact email: info@avocadoreal.com
Phone: +34 634191995

2. Personal data we collect

We collect the following data:

A) Data provided by the user

  • First and last name
  • Mailing address
  • Phone
  • Email
  • Payment details (managed by secure external gateways)
  • Information required to process orders, returns, or inquiries

B) Data obtained automatically

  • IP address
  • Web browsing and behavior
  • Cookies (see Cookie Policy)
  • Device identifiers

C) Data derived from the use of services

Email interactions (Klaviyo)

Order information

Billing

Inquiries and complaints

3. Purpose of data processing

We process data for:

Compliance with legal obligations (VAT, invoicing, consumption)

Manage purchases and orders

Process payments (card, Google Pay, etc.)

Send confirmations, invoices, updates, and notices

Make shipments and returns

Respond to inquiries and provide customer support

Send commercial communications (only if the user authorizes it)

Web analytics and service improvement

4. Legal basis for processing

Contract execution (purchase and shipping management)

User consent (newsletter, cookies, forms)

Legitimate interest (security, fraud prevention)

Compliance with legal obligations (tax and accounting)

5. Recipients of the data

The data may be communicated to:

  • Payment gateways (Stripe, Redsys, Google Pay, etc.)
  • Transport companies (MRW, Correos, GLS, etc.)
  • Email marketing tools (Klaviyo)
  • Hosting providers
  • Analytics services (Google Analytics)
  • Advertising platforms (Google, Meta Ads, TikTok Ads)

All of them comply with European regulations.

6. International transfers

Transfers outside the EU may occur when:

  • You use Google
  • You use Meta/Instagram
  • You use Klaviyo
  • You use external payment gateways

All are covered by standard contractual clauses (SCCs) approved by the European Commission.

7. Retention periods

Customer data: 5 years (legal obligation)

Billing: 5 years

Newsletter data: until the user unsubscribes

Cookies: according to the duration defined in the Cookie Policy

Contact requests: 12 months

8. User rights

The user may exercise at any time:

  • Access
  • Correction
  • Deletion
  • Opposition
  • Portability
  • Restriction of processing
  • Withdraw consent
  • Complaint to the AEPD (www.aepd.es)

To do so, simply write to: info@avocadoreal.com

9. Data security

We implement technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data.

10. Modifications

We may update this Policy to adapt it to legal or technical developments.