1. Identification of the account holder
These Terms and Conditions govern the purchase of products through the website www.avocadoreal.com.
Website title:
INGREDIENTES DEL SUR GROUP, S.L.
Tax ID: B01864248
49 Alonso de Aguilar Street
14920 Aguilar de la Frontera
Córdoba, Spain
Email: info@avocadoreal.com
Phone: +34 634191995
The trademark used on this website is Avocado Real.
2. Purpose
These terms and conditions govern the contractual relationship between Avocado Real and users who purchase products through the online store.
By placing an order, you fully and unreservedly accept these General Terms and Conditions of Purchase.
3. Products
Avocado Real sells food products made with avocado oil.
Product images, descriptions, and specifications are presented as accurately as possible. However, there may be minor variations that do not affect the quality or essential characteristics of the product.
4. Availability
All products are subject to availability.
If an item is out of stock after an order has been placed, Avocado Real will notify the customer as soon as possible and offer the following alternatives:
- Wait for the product to be restocked.
- Replace it with another one with similar features.
- Request a full refund of the amount paid.
5. Prices
All prices shown on the website are in euros (€) and include applicable taxes.
Shipping costs will be displayed separately during the checkout process before the order is finalized.
Avocado Real reserves the right to change prices at any time, without this affecting orders that have already been confirmed.
6. Purchasing Process
To make a purchase, the user must:
- Select the products you want.
- Add them to your shopping cart.
- Please fill in your billing and shipping information.
- Select a payment method.
- Confirm the order.
Once the process is complete, the customer will receive a confirmation email with the details of their purchase.
7. Payment Methods
Payments can be made using the methods available at any given time during the checkout process.
Transactions are processed through secure, encrypted payment platforms.
Avocado Real does not store its customers’ full credit card information.
8. Shipping
Shipping terms, delivery times, costs, and delivery areas are specifically outlined on the Shipping Policy page, which forms an integral part of these terms and conditions.
9. Right of withdrawal
In accordance with current regulations, the consumer has fourteen (14) calendar days from the date of receipt of the order to exercise their right of withdrawal.
However, pursuant to Article 103 of the General Law for the Protection of Consumers and Users, this right does not apply to food products that have been opened, tampered with, or unsealed after delivery when, for reasons of hygiene or health protection, their return is not appropriate.
10. Returns and Refunds
The terms and conditions regarding returns and refunds are detailed in the Returns and Refunds Policy available on this website.
11. Warranty and Defective Products
If the customer receives a damaged, defective, or incorrect product, they must notify Avocado Real as soon as possible by emailing info@avocadoreal.com.
After the necessary verification, Avocado Real will proceed to replace the product or issue a refund at no additional cost to the customer.
12. Customer Service
For any questions, issues, or complaints:
Email: info@avocadoreal.com
Phone: +34 634191995
Mailing address:
Ingredientes del Sur Group, S.L.
49 Alonso de Aguilar Street
14920 Aguilar de la Frontera
Córdoba, Spain
13. Governing Law and Dispute Resolution
These General Terms and Conditions of Purchase shall be governed by and construed in accordance with Spanish law.
In the event of a dispute, the parties shall submit to the courts and tribunals that have jurisdiction under consumer protection laws.
In addition, the European Commission provides consumers with an online dispute resolution platform, available at:
